Privacy Policy
Last updated: July 23, 2026
Refuge Carpentry ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us for our services, or engage with us through any other medium.
Information We Collect
We collect information in several ways:
- Contact Information: Name, phone number, email address, and physical address when you request a quote, schedule a consultation, or contact us
- Project Information: Details about home improvement projects you inquire about or contract with us for
- Payment Information: Billing address, payment method details (processed securely through third-party providers)
- Communication Data: Records of emails, phone calls, text messages, and other communications
- Website Data: IP address, browser type, pages visited, and other usage information collected through cookies and analytics
- Phone Number: Collected for appointment scheduling, project updates, and SMS messaging communications
How We Use Your Information
We use the information we collect for the following purposes:
- Providing and improving our carpentry and home improvement services
- Processing quotes, estimates, and project proposals
- Scheduling and confirming appointments and service visits
- Sending invoices and processing payments
- Communicating about your project status and any updates
- Responding to inquiries and customer service requests
- Sending promotional materials, newsletters, and special offers (with your consent)
- Complying with legal obligations and protecting our rights
- Improving our website, services, and customer experience
SMS Messaging Program
Refuge Carpentry offers SMS messaging to provide you with:
- Appointment reminders for scheduled service visits
- Project updates and progress notifications
- Estimates and quote confirmations
- Promotional offers and special deals
Opt-Out Instructions: To unsubscribe from SMS messages at any time, reply STOP to any message. You will receive a confirmation message. Standard message and data rates may apply depending on your mobile service provider.
Help: If you have questions about the SMS program, reply HELP to any message or contact us directly.
Data Protection: We do not sell your personal information, including your phone number, to third parties. Your mobile number is used exclusively for communications related to Refuge Carpentry services and any opt-in programs you have agreed to.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in these circumstances:
- Service Providers: With contractors and vendors necessary to complete your home improvement project or deliver services
- Payment Processors: With secure third-party payment processors to handle transactions
- Legal Requirements: When required by law, court order, or government request
- Business Transfer: In the event of a merger, acquisition, or sale of assets
Mobile information (phone number and SMS consent) will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. For completed projects, we generally retain records for seven years to support warranty claims and legal compliance. You may request deletion of your information at any time, subject to legal requirements.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Request a copy of your information in a portable format
To exercise any of these rights, please contact us using the information below.
Contact Us
If you have questions about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us: